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French

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English

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**LeTexto, multi-channel communication solution to stay in touch with your customers and partners**
 	 


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How does it work ?

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LeTexto, the multi-channel communication solution to...

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LeTexto: one platform, many communication channels, many countries.

LeTexto

Why choose LeTexto?


**Truecom Gateway, a new revenue stream without investment for mobile operators.**
 	
**Truecom Gateway** is a white labelled gateway that allows mobile network operators (MNO) to offer SMS based services to their customers. We help MNOs to save time and increase their revenue with a revenue sharing based business model. 



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Functionalities

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A white labelled SMS Gateway

Truecom Gateway

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Use cases

OPTIMIZE COMPLAINTS MANAGEMENT FOR MORE SATISFIED CUSTOMERS!
 	
IDDIA is a complaints management solution that allows companies, particularly banks, to optimally manage the complaints handling process. It makes it possible to guarantee the traceability of complaints while optimizing interactions between the various actors in the process and in particular communication with the customer.

Features

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IDDIA is a complaint management solution that allows companies to...

The ideal solution for complaints management

Iddia

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How it works

**AFIRA, a reliable and accessible SMS Banking solution for banks and microfinance institutions !**
 	
AFIRA is an SMS Banking solution, allowing banks and microfinance institutions to offer their customers remote banking services. 
AFIRA allows subscribers to receive alerts by SMS or IVR (interactive voice response), in case of transaction on their account.

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AFIRA, a reliable and accessible SMS Banking solution for...

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An innovative and flexible sms banking solution

Afira

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The entity responsible for processing your Personal Data is AROLI GROUP (AROLITEC). We take all necessary measures to ensure the security of your data and comply with legal obligations regarding personal data. We are firmly committed to complying with a set of rules to guarantee the confidentiality of all data concerning you, namely:

- Transparency
- Security
- Non-disclosure
- Respect for the rights of data subjects
- Compliance with legislation

Responsibilities for processing

The personal data collected and processed about you mainly includes, depending on the Site services used, your choices and the settings on your device (particularly in relation to cookies and other trackers): your surname, first name, title, email address, postal address, telephone number, date of birth, information relating to your professional life, your transaction history, your billing data, your preferences and interests, and your connection logs.

What personal data is processed?

In general, your data is collected directly from you or is collected during the execution of your requests, in particular when you create an account.

How do we collect your personal data?

The purposes for which we collect your personal information are as follows:

1. **Responding to your request for products or services**

- Managing your account in accordance with the contract you have entered into with us or your consent.
      - To process your subscription to our publications and perform this contract in accordance with the contract you have entered into with us
- To process your order for products or services and perform this order in accordance with the contract you have entered into with us
      - Bill you in accordance with the contract you have entered into with us
- Manage your delivery and track your order in accordance with the contract you have entered into with us
- Manage any unpaid bills and disputes in accordance with the contract you have entered into with us.
      - Customer relations: providing customer service accessible by mail, telephone, contact form, email, or instant messaging such as chat, for any questions or complaints in connection with the performance of the contract you have entered into with us or your consent or any legitimate interest.
      - Checking the quality of our services: recording your phone calls, collecting customer reviews, conducting satisfaction surveys, or any other legitimate interest.
- Managing your subscriptions to our newsletters and/or electronic communications.
      - Update your information in a dedicated database, bring your address into compliance with postal standards
      - Ensure the continuous improvement of our products and services, in particular by using advanced data analysis technologies
      - Compile sales statistics
      - Conduct studies and compile statistics on our existing products and services or relevant advertising and editorial content.
      - Comply with applicable legislation.
      - Take into account your acceptance of our terms and conditions and/or contracts.
      - Manage the exercise of your rights over your personal data.


2.  **To carry out marketing and commercial prospecting operations relating to our publications, products, and services**

- Send you advertising and promotional messages relating to our products and services by post, email, mobile notifications, on social networks, or any other medium
      - Carry out personalized commercial prospecting activities, including retargeting, a process that uses cookies to identify your visits to our website and mobile applications in order to contact you and offer you our products and services via various means of communication (email, telephone, etc.). When we send you promotional messages, our goal is to inform you about our offers and services that may be of interest to you or tailored to your needs and interests, in the most relevant way possible. To do this, we use your personal data: the data you provide to us directly, as well as the data we collect automatically when you visit our websites or use our mobile applications



3.  **Subject to your consent, to enable our partners to carry out marketing operations**

- To enable our partners to send you advertisements and promotions This processing is based on your consent.


Why do we collect your personal data?

As data controller, AROLITEC may be required to transmit your data to internal departments, entities, and subcontractors to the extent necessary for them to perform the tasks entrusted to them, such as hosting our website and mobile application, providing services related to sending commercial offers, and conducting surveys.

Your data may also be shared, subject to your consent, with telecommunications operators and other communication service providers when necessary for the implementation of appropriate routing and connectivity. We may also share your data with third-party service and technology providers to the extent strictly necessary for them to perform specific actions on our behalf. We may also share personal information with our trusted and verified third-party service providers, for example, to enable them to process payments for us and to help us prevent fraud.

Depending on the legal obligations imposed on us, your personal data will be shared with third parties who are legally entitled and authorized to receive it, for example, in the context of criminal proceedings or due to threats to public safety. As a communications provider, we are required to retain certain communications data for law enforcement purposes and will be required to share this data with authorized law enforcement authorities upon their request. In addition, if we are required to demonstrate that we comply with applicable accounting, financial, and tax laws, your data may be shared with auditors and tax authorities for these purposes.


Who do we share your personal data with?

Under data protection law, you have rights that we must inform you of.

Any request to exercise your rights will be subject to prior qualification and, if admissible, will be processed as quickly as possible.

Where permitted by applicable data protection legislation or regulations, you have:


- **The right to access the information collected;**
- **The right to question;**
- **The right to modify;**
- **The right to rectify;**
- **The right to portability;**
- **The right to object to processing;**
- **The right to delete data;**
- **The right to be forgotten;**
- **The right to compensation.**


You can consult the definition of these rights at: [https://apdp.bj/wp-content/uploads/2022/01/Droits_Des_Personnes_Concernees_Pt_YD_sans-Bonhomme.pdf] (https://apdp.bj/wp-content/uploads/2022/01/Droits_Des_Personnes_Concernees_Pt_YD_sans-Bonhomme.pdf) if you are in Benin.

If you are in Côte d'Ivoire, you can consult the definition of these rights in Law No. 2013-450 of June 19, 2013, in Chapter 5.


You can exercise your rights by writing to the regulatory authority in your country or by contacting us by email: **info@arolitec.com**


We guarantee that we will respond to your requests within a maximum of one (1) month from the date of submission.


You also have the right to file a complaint with AROLI GROUP. The complaint should be sent by email to **info@arolitec.com**.


If you have any further questions or comments regarding the processing of your personal data, please do not hesitate to contact us at **info@arolitec.com**. 


What are your rights?

1. Your personal data is stored for a period of six (6) months after your last activity. Cookie data is stored for a maximum period of 60 days.
2. It is anonymized and destroyed at the end of this period.
3. For more information about storage periods, please contact us at the following email address: **info@arolitec.com** 

Treatment duration, preservation, and storage

Privacy Policy