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French

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English

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**LeTexto, multi-channel communication solution to stay in touch with your customers and partners**
 	 


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How does it work ?

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LeTexto, the multi-channel communication solution to...

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LeTexto: one platform, many communication channels, many countries.

LeTexto

Why choose LeTexto?


**Truecom Gateway, a new revenue stream without investment for mobile operators.**
 	
**Truecom Gateway** is a white labelled gateway that allows mobile network operators (MNO) to offer SMS based services to their customers. We help MNOs to save time and increase their revenue with a revenue sharing based business model. 



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Functionalities

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A white labelled SMS Gateway

Truecom Gateway

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Use cases

OPTIMIZE COMPLAINTS MANAGEMENT FOR MORE SATISFIED CUSTOMERS!
 	
IDDIA is a complaints management solution that allows companies, particularly banks, to optimally manage the complaints handling process. It makes it possible to guarantee the traceability of complaints while optimizing interactions between the various actors in the process and in particular communication with the customer.

Features

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IDDIA is a complaint management solution that allows companies to...

The ideal solution for complaints management

Iddia

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How it works

**AFIRA, a reliable and accessible SMS Banking solution for banks and microfinance institutions !**
 	
AFIRA is an SMS Banking solution, allowing banks and microfinance institutions to offer their customers remote banking services. 
AFIRA allows subscribers to receive alerts by SMS or IVR (interactive voice response), in case of transaction on their account.

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AFIRA, a reliable and accessible SMS Banking solution for...

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An innovative and flexible sms banking solution

Afira

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The personal data collected and processed about you is mainly, depending on the services of the Site used, your choices and the settings of your terminal (in particular with regard to cookies and other tracers): your surname, first name, title, email address, postal address, telephone number, date of birth, information relating to your professional life, your transaction history, your invoicing data, your preferences and centres of interest, as well as your connection logs (hereinafter referred to as the "Data").

What personal data are processed?

In general, your data is collected directly from you or is collected during the execution of your requests, in particular the creation of an account.


How do we collect your personal data?

1- To manage your account in performance of your contract with us or your consent.
- To process and fulfill your subscription to our publications as part of the performance of your contract with us
- To process and fulfill your order for products or services in connection with the performance of your contract with us
- To invoice you in connection with the performance of your contract with us
- To manage your delivery and track your order as part of the performance of your contract with us.
- To manage possible unpaid invoices and disputes in the context of the execution of the contract you have concluded with us.
- To ensure customer relations: provision of a customer service accessible by mail, telephone, contact form, e-mail or by instant messaging of the chat type, for any question or complaint within the framework of the execution of the contract that you have concluded with us or your consent or any legitimate interest.
- To verify the quality of our services: recording of your telephone calls, collection of customer opinions, carrying out satisfaction surveys or any other legitimate interest
- To manage your subscription to our newsletters and/or electronic communications.
- To update your information in a dedicated database, to bring your address up to postal standards
- To ensure the constant improvement of our products and services, in particular by using advanced analysis technologies of your data
- To compile commercial statistics
- To carry out studies and statistics on our existing products and services or relevant advertising and editorial content
- To comply with applicable legislation
- To take into account your acceptance of our general conditions and/or contracts
- To manage the exercise of your rights regarding your personal data

2. To carry out marketing and sales prospecting operations relating to our publications, products and services

Send you advertising and promotional messages about our products and services by mail, email, mobile notifications, on social networks or any other medium
- Carry out personalized commercial prospecting actions, including retargeting, a process that consists of identifying your visits to our site and mobile applications via cookies in order to contact you to propose our offers via different means of communication (email, telephone...). When we send you promotional messages, our objective is to inform you about our offers and services that may be of interest to you or adapted to your needs and interests, in the most relevant way possible. To do this, we use your personal data: those that you provide directly to us, as well as those that we collect automatically when you visit our websites or use our mobile applications.


3.Subject to your consent, to allow our partners to carry out marketing operations**.

- To enable our partners to send you advertisements and promotions. This processing is based on your consent



Why do we collect your personal data?

Under the Data Protection Act, you have rights that we must make known to you.
Any request to exercise rights is subject to prior qualification and, if admissible, is processed within the time limits required by the regulations.

Where permitted by applicable data protection laws or regulations, you have the right to:

- Withdraw your consent to the processing of your personal data (to the extent that such processing is based on your consent and your consent is the only permitted basis for the processing), without affecting the lawfulness of the processing based on the consent prior to its withdrawal,
- Ask us to access your personal data, which means requesting a copy of the personal data we hold about you,
- Ask us to rectify (correct) your personal data that you believe to be inaccurate and to complete your personal data that you believe to be incomplete,
- Ask us to delete your personal data in certain circumstances,
- Ask us to limit the processing of your personal data in certain circumstances,
- object to the processing of your personal data, where such processing is carried out exclusively in our legitimate interests
- Make any complaints to us and/or the competent data protection authority. You may exercise these rights to the extent provided by the applicable data protection legislation.

What rights do you have?

As a data controller, AROLITEC may transmit your data to internal departments, entities and subcontractors to the extent necessary to perform the tasks entrusted to them, such as hosting our website, mobile application, providing services related to the sending of commercial offers, conducting surveys.
It may also be shared, subject to your consent, with telecommunication operators and other communication service providers when necessary for the provision of appropriate routing and connectivity. To third party service and technology providers to the extent strictly necessary for them to perform specific actions on our behalf. We may also share personal information with our trusted and verified third party service providers for example to enable them to process payments to enable us to prevent fraud.
Depending on the legal obligations imposed on us, your personal data will be shared with third parties who are legally entitled and authorized, for example in connection with criminal proceedings or threats to public safety. As a communications provider, we are required to retain certain communications data for law enforcement purposes and we will be required to share such data with authorized law enforcement authorities upon their request. In addition, if we are required to demonstrate compliance with applicable accounting, financial and tax laws, your data may be shared with auditors and tax authorities for these purposes.
User data, i.e., user account management, is not retained beyond unsubscription or beyond 3 years from the last contact from the user.
Finally, data related to the exercise of your rights are kept for a maximum of 6 years in order to protect against legal action during the period of prescription.

How long do we store your data?

If you have any questions about how we use your personal data or if you wish to exercise a certain right or resolve a complaint regarding the processing of your personal data, you can contact us by sending an e-mail to the following address: info@arolitec.com or by sending a written request to the postal address: 08 BP 849 ABJ 08

Contact details

As a data controller, AROLITEC may transmit your data to internal departments, entities and subcontractors to the extent necessary to perform the tasks entrusted to them, such as hosting our website, mobile application, providing services related to the sending of commercial offers, conducting surveys. It may also be shared, subject to your consent, with telecommunication operators and other communication service providers where necessary for the provision of appropriate routing and connectivity. To third party service and technology providers to the extent strictly necessary for them to perform specific actions on our behalf. We may also share personal information with our trusted and verified third party service providers for example to enable them to process payments to enable us to prevent fraud. Depending on the legal obligations imposed on us, your personal data will be shared with third parties who are legally entitled and authorized, for example in connection with criminal proceedings or threats to public safety. As a communications provider, we are required to retain certain communications data for law enforcement purposes and we will be required to share such data with authorized law enforcement authorities upon their request. In addition, if we are required to demonstrate compliance with applicable accounting, financial and tax laws, your data may be shared with auditors and tax authorities for these purposes.


To whom do we transmit your personal data?

Privacy Policy